Return Policy

Returns, Exchanges, and Refund Policy

1. Product Inspection Period

In accordance with Article 19 of the Consumer Protection Act and the “Guidelines for Reasonable Exceptions to the Right of Withdrawal in Distance Sales,” the following products are not eligible for the 7-day inspection period as prescribed by law:

1. Perishable goods or products with a short shelf life
2. Customized products or items made to the consumer’s specific requirements
3. Current newspapers, periodicals, or magazines
4. Audio-visual products or computer software that have been unsealed
5. Game point cards or other products whose value is affected once unsealed
6. Personal hygiene products that have been unsealed
7. Other products announced by law as not applicable to the inspection period

Except for the items listed above, all other products are entitled to a 7-day inspection period (including weekends and public holidays) in accordance with the law.

The inspection period is for evaluating whether the product meets your needs and is not a trial period.If the product has been unsealed or used, your right to return may be affected.

To request a return, please contact customer service within 7 days from the date of receipt and provide the following information:

1. Name
2. Order number
3. Contact phone number
4. Name of the product to be returned
5. Reason for return and photos of the product

2. Customer Service Contact Information

LINE Customer Service: @966mkeds
Customer Service Hotline: 05-2854796

After confirmation by customer service, we will assist you with the subsequent return or exchange process.

3. Return Conditions

Returned products must meet the following conditions:

1. The product must be unused
2. No damage or malfunction caused by human factors
3. The product must retain complete original packaging, including outer packaging, accessories, and complimentary gifts, and remain in a resalable condition

Returns will not be accepted under the following circumstances:

1. Requests made after the statutory 7-day inspection period
2. Products that have been unsealed, used, or damaged, stained, or malfunctioned due to human factors
3. Incomplete packaging, missing accessories, or missing invoices
4. Returns deemed by the Company to be excessive or inconsistent with normal and reasonable consumer behavior

4. Return Process

The return process is as follows:

1. Contact customer service to submit a return request
2. After confirmation that the return conditions are met, prepare the complete product and invoice
3. Provide available pickup time, contact information, and return address
4. The Company will arrange logistics to collect the returned product

5. Refund Information

Refunds will be processed according to the original payment method:

1. Credit card payments: After the return is completed and confirmed, the refund will be credited back to the original credit card
2. Cash on delivery or bank transfer payments: The refund will be transferred to the bank account you provide

The actual refund processing time is subject to the operating procedures of the respective payment service providers and banks.

6. Exchange Conditions

Exchange products must meet the following conditions:

1. The product must be unused
2. No damage or malfunction caused by human factors
3. The product must retain complete original packaging, including the outer packaging

Failure to retain complete original packaging may affect your right to return or exchange.The Company will evaluate whether the exchange request can be accepted in accordance with applicable regulations.

7. Exchange Process

The exchange process is as follows:

1. After both parties confirm that an exchange is possible, please first complete a return for the original order
2. Place a new order for the replacement product
3. The Company will reissue an invoice or process a refund and/or additional payment based on the actual price difference

Confirmation of Use

By placing an order, you acknowledge that you have fully understood and agreed to the above return and exchange policies.Please review the relevant information carefully before placing an order to protect the rights and interests of both parties.